Exchange and return policy

Return and exchange policy:

- Return and exchange within 5 to 10 days from the date of purchase, provided that the product is in the condition of receipt in the sealed packaging.

- This policy applies to the product being in its sealed packaging and in the same original condition when purchased.

- When returning, all accessories and gifts received with the product upon purchase must be returned in their original packaging.

- If you receive a product other than the requested product due to an error, it can be exchanged or returned within 5 to 10 working days of receiving the product, provided that the product is not used and is returned in its original condition in which it was received.

Return methods:

- The customer has the option to refund the value of his purchases or exchange them for another product, provided that the return conditions apply to the product.

- To recover the value of purchases made by credit cards or bank checks, the amount will be refunded through the customer’s bank account within fourteen (14) working days, and the customer must follow the payment procedures through the bank branch he deals with.

For more inquiries, contact us via email or WhatsApp

info@yiwuolwan.com